Welcome to AKCSS Data Consulting's Return Policy. This policy outlines the terms and conditions for returns and refunds for products or services purchased through our website, akcssdataconsulting.com. Please read this policy carefully before making a purchase. By making a purchase on our Website, you agree to adhere to the terms of this Return Policy.

1. Eligibility

To be eligible for a return, the purchased product or service must meet the following criteria:
- The request for a return is made within 30 days from the date of purchase.
- The product or service is in its original condition and packaging.
- The product or service has not been used, modified, or tampered with.

2. How to Initiate a Return

To initiate a return, please follow these steps:
- Contact our customer support team at info@akcssdataconsulting.com within 30 days of your purchase.
- Provide your order number, the name of the product or service you wish to return, and a brief reason for the return.

3. Return Process

Once your return request is received and approved, we will provide you with instructions on how to proceed. Generally, the return process involves the following steps:
- You may be required to ship the product back to us at your own expense, using a trackable shipping method.
- Once we receive the returned product and verify its eligibility, we will initiate the refund process.

4. Refund

Upon successful completion of the return process, we will process your refund within 10 business days. The refund will be issued using the same payment method used for the original purchase.

5. Exclusions

The following items are not eligible for return or refund:
- Services that have already been provided, including consulting sessions, workshops, or other time-based services.
- Products or services that have been used, modified, or tampered with.
- Digital products or downloadable content, including e-books, software, and digital guides.

6. Shipping Costs

Shipping costs associated with returning the product are the responsibility of the customer, unless the return is due to a defect or error on our part.

7. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or refund for the damaged or defective item, including any associated shipping costs.

8. Changes to the Return Policy

We reserve the right, at our sole discretion, to modify or replace this Return Policy at any time. If a revision is material, we will provide notice on our Website prior to the change taking effect.

9. Contact Us

If you have any questions or concerns about our Return Policy, please contact our customer support team at info@akcssdataconsulting.com or +1 (240) 363-7051.